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Frequently Asked Questions (FAQ)
What types of parcel delivery services does App Logistic offer?
We provide a variety of delivery options, including same-day, next-day, and scheduled deliveries. Our services support both individual customers and businesses — including bulk deliveries for merchants and e-commerce platforms. We also offer B2B logistics solutions.
Do you offer cross-border delivery?
We currently operate across all regions in Singapore. Cross-border delivery to neighboring countries may be possible depending on the parcel type and customs requirements. Please contact us directly to discuss your needs.
How do I schedule a parcel pickup from my home or office?
Simply book through our mobile app or website. Enter your parcel details, pickup address, and preferred time slot — one of our delivery agents will collect your parcel at the scheduled time.
What is the cut-off time for same-day and next-day delivery?
- Same-day delivery: Requests must be submitted by 12:00 PM.
- Next-day delivery: Bookings can be made anytime before 11:59 PM the previous day.
How can I track my parcel during delivery?
Every parcel receives a unique tracking number. You can enter this number on our website or mobile app to receive real-time updates throughout the delivery process.
What should I do if my parcel is delayed or not delivered?
Start by checking the real-time tracking status in the app. If you need help, contact our customer support team via email at xlogistic@gmail.com or use the in-app chat for faster assistance.
Are parcels insured against loss or damage?
Yes, all parcels include basic delivery protection. For high-value items, you can purchase additional insurance during the booking process to ensure full coverage.
Are there any size or weight limits for deliveries?
Yes. Our standard delivery supports parcels up to 30kg. For larger or heavier items, please contact us directly. Special handling or repacking may be required.
